Google Advertisements Account Managers Should Not Contact Customers Directly

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There are a growing number of reports across the web of Google Ads accounts managers threatening to get in touch with customers directly, despite not being permitted to.

According to the reports, companies who do not react to e-mails from Google Ads account managers are being met hazards from Google associates to contact customers straight.

Sometimes, the Google Advertisements account supervisors call clients and inform them to drop their firms.

There are two things to explain here:

  1. Agencies are not required to talk with Google representatives
  2. At no point ought to a Google Ads account manager call a firm’s client

A Google Ads representative informing clients to fire their firm crosses the line.

However, these reports are ending up being more regular.

Matt Janaway, CEO of Marketing Labs, shared his experience on LinkedIn today:

Screenshot from:, November 2022. Janaway’s post captured the attention of Google Ads Liaison Ginny Marvin, who says the problem will be addressed”right away.” Marvin adds,”This is not in line with how we expect our team to

support our advertisers and agency partners.” Screenshot from:, November 2022. Janaway isn’t alone in his experience. Throughout October, reports flowed on Reddit of Google representatives engaging in comparable practices. One Reddit user posted a screenshot of an email gotten by a Google Ads Account

Strategist, which checks out: “I am writing to you one last time as a courtesy, because my honest goal is to offer you

value and advanced strategies with google ads and deal with you closely, to assist you save time and make your customers more successful with google ads, thus I am contacting you for the last time to inform you that if I do not reach you, I will presume that you are not getting my e-mails and will contact the customers that I have been appointed directly.”Another Reddit user has nearly the exact same story, saying they

have actually been “pestered”with everyday e-mails from a Google Advertisements representative to get on a call and carry out project modifications. Again, agencies aren’t bound to consult with Google reps or implement modifications customers aren’t asking for. Must you receive an e-mail like the one above, the very best thing to do is submit a problem by means of

Google’s main kind. Beware of these aggressive sales strategies. As long as you’re not breaking any policies, Google has no say over

how you run your customers’projects. Featured Image: FGC/Best SMM Panel